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Support bundle redaction

Diagnostics should not expose secrets or private topology.

The Gateway support evidence should be generated by the operator, redacted before export, and scoped to the problem being reviewed.

Remove before sharing

Keys, tokens, passwords, private hostnames, private IP maps, customer identifiers, full packet captures, and raw DNS logs.

Share when redacted

Deployment mode, hardware class, version, route/DNS policy summaries, fallback state, errors, screenshots, and reproduction steps.

Next action

Summarize evidence before attaching files.

Include goal, deployment mode, route/DNS expectations, observed behavior, redactions performed, and remaining risk.

Open support intake